FAQ | Frequently asked questions
The most frequently asked questions that our guests usually have and other useful information with which to better organize your experience at El Guerra
Discover everything about our services through the frequently asked questions
INFORMATION ABOUT SCHEDULES
- Check in – Check Out
Check in from 12 o’clock. Check out until 12 o’clock. If we have rooms available, you can enter the hotel before 12 o’clock in the morning. If you arrive very early and we do not have a room available, you can always leave your luggage here in our luggage room and use the hotel facilities.
- Breakfast, lunch and dinner timetable
Breakfast buffet open from 7:30 to 10:30; the restaurant is also open for lunch and dinner.
Our bar-cafeteria is open all day long, so you will always be able to have a coffee, a drink, breakfast, a snack…
INFORMATION ABOUT ROOMS AND FACILITIES
- Types of rooms available
We have three types of rooms: double, triple and quadruple. Depending on how many people are coming, you can choose the type of room that suits you best. In some rooms we can accommodate up to 5 people if you are a large family.
- Ski rental shop
Our ski equipment rental shop is open during the months of the ski season. Special prices are available for guests staying with us and you can reserve your ski equipment in advance when you make your booking on our website.
- Facilities for cyclists
Our bikefriendly area is free of charge for guests staying with us. Here you can leave your bike on one of our racks and also use the workshop and washing area after your tours. We recommend that you let us know in advance that you are bringing your bike so that we can reserve the space for you.
INFORMATION ABOUT DISCOUNTS AND RESERVATIONS ON THE WEB
- Is the best price guaranteed by booking through the web?
Yes, on the web you will always find the lowest price compared to other agencies and web pages. To guarantee this, if you find it cheaper, with the same conditions, we will keep you the best price and we will refund the difference.
- Is it safe to book through the web?
Of course, we work with external companies that guarantee the security and confidentiality of online payments.
- Are there discounts and benefits for booking through the web?
Yes, we always offer the best price and, in addition, several discounts that you can only enjoy if you book through our website:
5% discount on all our rates for reservations through the web
10% discount with our non-refundable rate
10% discount on material rental for stays of two or more nights
- Can group reservations be made?
Of course, our hotel is adapted to receive reservations from all types of groups. See here for information on how to book for groups.
INFORMATION ON plans and activities
- Leisure at the hotel
Among our facilities, we have a large common room where we have pool or table football, board games, a large television and a fireplace for the colder months. We also have a small gym that you can use at any time. And, in the summer months, you can enjoy our chil out with panoramic views of the mountains, where we have a solarium and an outdoor jacuzzi, all free of charge for our guests.
- Location and places of interest in the surrounding area
We are located on the access road to Sierra Nevada from Granada. We are 15 minutes from the Sierra Nevada ski resort and 25 minutes from the city of Granada.
To move around the area, it is advisable to come by car, as it is difficult to take public transport from here to Granada or to the ski resort.
Other places of interest: Los Cahorros hiking route: 25 minutes; La Vereda de la Estrella hiking route: 20 minutes; Hoya de la Mora: 20 minutes; Güéjar Sierra: 20 minutes; Pinos Genil: 15 minutes.
- What to do in the area outside the ski season?
We are in a Natural Park and National Park of great extension. Here you can do a multitude of hiking routes. This area is also very popular with cyclists. During the summer months, Sierra Nevada organises activities related to hiking, astro-tourism (especially during the time of the Perseids), sunrises and sunsets on the Veleta, concerts… And, of course, we are 25 minutes away you have the city of Granada, where you can always go to enjoy one of the most beautiful cities in our country.